Frequently Asked Questions

No, our meters are mechanical meters; they do not read electronically.

Utilities are billed quarterly. Your first utility bill will be prorated from the time you create an account with us.

Yes. You can sign up for ACH automatic withdraw by filling out the application here. ACH can only be withdrawn from a checking or savings account.

Unfortunately, no. Residents have on occasion reported that our billing statements will get sent to spam folders, even after several successful deliveries to the main inbox. As email security services are constantly updating, we cannot rely on email services to deliver bills. Residents can receive their bills both via email and paper, but cannot be exclusively email.

Yes, you can pay your bill online here by using an electronic check or debit/credit card (additional 3% fee with debit/credit card).

There are a few factors that could contribute to a high bill.

• Utility bills tend to jump during the summer months due to landscaping/sprinkling.
• During the winter months you are not being billed for seasonal sewer, and your sewer charge is directly related to your water charge. This can make your bill seem abnormal if you were maintaining your lawn later into the year.
• If you’re concerned your usage is dramatically different from usual, you may have a leak. Click here to see tips on pinpointing a leak.